Privacy Policy

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, join our web-based waitlist, express an interest in obtaining information about us or our products and Services, participate in activities on the mobile app, or otherwise when you contact us.

The personal information we collect may include the following:

• Owner First and Last Names
• Phone numbers
• Email addresses
• Mailing/Home addresses (for door-to-door shuttle transport)
• Billing addresses and payment details
• Dog names, breeds, vaccination history, and behavioral profiles
• Emergency contact details

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication: We process your information so you can securely log in to the mobile app and keep your pet's profile active.
• To deliver and facilitate delivery of services: We process your information to manage shuttle pickup/drop-off logistics, schedule dog adventures, and grant access to exclusive video streaming features.
• To respond to user inquiries/offer support: We process your information to solve any billing or operational issues you might have.
• To send administrative information: We may send you updates regarding your dog's schedule, changes to operational policies, weather notices, or app updates.
• To fulfill and manage bookings: We process information to manage service scheduling, tracking, and processing electronic invoices.
• To protect a vital interest: We may process information to prevent immediate harm, such as coordinating urgent veterinary care or managing a field emergency.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason under applicable United States federal and state laws.

• Consent: We process your data if you have given us clear permission to use it for a specific feature. You can withdraw your consent at any time.
• Performance of a Contract: We process your information when it is vital to execute our service contract—for instance, using your address to coordinate the shuttle route.
• Legitimate Interests: We process information to better understand how users navigate our web waitlist and mobile app so we can continually optimize user experience and service safety.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable state or local regulations, law enforcement requests, or valid court orders.

In Short: We may share information in specific commercial scenarios or with specialized payment processing vendors.

• Vendors and Third-Party Service Providers: We may share data with operational contractors or infrastructure partners who require system access to manage the platform.
• Payment Processors: Your electronic payment details are handled securely through encrypted, PCI-compliant third-party processing platforms.
• Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

In Short: We may use cookies and similar tracking technologies to collect and store basic analytic information.

We may use cookies and secure tracking technologies (like web beacons or pixels) to gather system telemetry when you browse our website. These tools help maintain the security of our site, prevent platform crashes, fix bugs, remember settings, and optimize page performance.

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this notice unless a longer retention period is legally mandated.

No purpose in this notice will require us to keep your personal account details for longer than six (6) months past the formal termination of a user's account profile. When we have no ongoing legitimate business need to process your personal data, we will securely delete, purge, or anonymize it within our active databases.

In Short: We aim to protect your data through a modern framework of organizational and technical security measures.

We have implemented reasonable and appropriate technical safeguards designed to protect the integrity of your personal information. However, please remember that no electronic transmission over the internet or information storage framework can be guaranteed to be 100% secure. Sending personal data to and from our Services is at your own risk, and you should always access the web and mobile applications within a secure network environment.

In Short: We do not knowingly collect data from or market to individuals under 18 years of age.

By using these Services, you represent that you are at least 18 years of age. If we establish that personal data from users under 18 has been inadvertently collected, we will deactivate the associated account and take immediate measures to promptly purge that data from our files.

In Short: Depending on your state of residence, you have defined legal rights to manage, access, alter, or delete your personal digital details.

• Withdrawing Consent: If we rely entirely on your consent to handle a specific piece of data, you can withdraw your permission at any time by reaching out to us.
• Opting Out of Marketing: You can unsubscribe from our email or text marketing updates at any time by clicking the "unsubscribe" or "STOP" links in our communications, or by modifying your preferences inside your account settings.
• Account Controls: You can review, update, or request the deletion of your customer record at any time by accessing your profile settings within the mobile application.

Most web browsers and mobile operating systems contain a Do-Not-Track ('DNT') signal feature you can toggle to express your online privacy preferences. At this stage, no unified regulatory or technological standard for recognizing DNT signals has been globally finalized. As such, our systems do not currently monitor or respond to automated browser DNT mechanisms.

In Short: Yes, we will update this document periodically to maintain full alignment with evolving state and federal privacy laws.

The updated version will be indicated by a revised date at the top of this document. If we introduce material updates, we will notify you by prominently posting a platform advisory or sending a direct email update.

If you have questions, comments, or complaints regarding how your information is handled, you may reach us directly via the official administrative contact channel for our Utah operations:

Based on applicable state laws in the United States, you may have the right to request access to the personal data we collect, amend details, correct account inaccuracies, or request complete deletion of your files. To file a formal data access or removal request, please submit an inquiry through our standard support channel at wagginwagon.dog. We will evaluate and fulfill your request in accordance with local data protection regulations.