Terms & Conditions

Waggin' Wagon provides premium canine transport, outdoor adventure, pack play, and socialization services. We are proud to operate Utah's first-ever custom canine school bus to safely transport dogs from their homes to our dedicated adventure field. Our services include door-to-door collection of your dog(s), secure transit on our custom bus, supervised pack play, and safe return to your specified location.

We currently operate in designated geographic zones within Utah. Specific service routes are subject to availability, local zoning, and capacity constraints. We reserve the right to decline or suspend service to areas or individual properties outside our current operational boundaries or those that present accessibility challenges.

3.1 Booking Requirements

All active service bookings, scheduling updates, and profile management must be processed through our mobile application or online client platform. To guarantee a seat on the bus, bookings must be finalized by the cutoff time specified in the app on the day prior to the requested adventure.

3.2 Booking Confirmation

All bookings are subject to seat availability on the bus and final operational confirmation by Waggin' Wagon. We will notify you of your confirmation via the app dashboard or automated email.

4.1 Customer Cancellations

To receive a service credit back to your account, cancellations must be submitted via the mobile application with appropriate advance notice as established by our current subscription guidelines. Cancellations made past the specified cutoff window may result in the full forfeiture of the fee or session credit for that booking.

4.2 Refund Policy

Refunds for cancelled services are standardly issued as internal account credits to be applied toward future bookings, rather than direct monetary refunds, unless otherwise required by law or explicitly authorized by our management.

4.3 Waggin' Wagon Cancellations

We reserve the right to cancel or alter scheduled adventures due to circumstances beyond our control, including but not limited to severe weather conditions, mechanical transit issues, or staffing shortages. In such cases, we will contact affected customers as soon as reasonably possible to reschedule the adventure or credit the account.

5.1 Service Pricing

Our adventure service is priced at $55.00 per adventure, payable in full up front at the time of booking. No deposit is required.

5.2 Payment Processing

All payments are processed securely through our integrated electronic payment provider via the mobile application. By signing up for a recurring service schedule or subscription, you authorize automatic recurring payments. We do not store your payment card details on our local servers; all billing data is managed in accordance with rigid PCI DSS compliance standards.

5.3 Failed and Late Payments

If an automatic payment fails, our system will automatically re-attempt processing and prompt you to update your billing details. Continued payment failures or outstanding balances will result in the immediate suspension of your account, cancellation of scheduled bus pickups, and restriction from the service until the balance is resolved.

6.1 Accurate Information

Customers must provide completely accurate, verified, and updated information about their dog(s) within the mobile application, including:

• Dog's official name, breed, age, and physical weight.
• Up-to-date vaccination records and health certifications.
• Accurate behavioral history, socialization traits, and special care requirements.
• Valid emergency owner contact information and authorized veterinary details.

6.2 Truth in Documentation

Providing false, inaccurate, or misleading behavioral or medical information about your dog(s) constitutes a material breach of these Terms and will result in the immediate termination of your account without a refund. This strict policy is necessary to ensure the absolute safety of our team, other dogs, and the integrity of the pack environment.

6.3 Health & Behavioral Standards

By using our service, you confirm that your dog is in good health, fully vaccinated according to state and local laws, and free from aggressive behaviors. We reserve the right to refuse service to, or permanently off-board, any dog that exhibits aggression, endangers the pack, or does not meet our safety benchmarks.

7.1 Safety Benchmarks

We are fully committed to providing a secure environment. To ensure this, we enforce strict operational standards:

• Every adventure is supervised by a minimum of two employees (our "Ruffarees").
• All Ruffarees wear distinctive black-and-white striped shirts for instant visibility.
• Every Ruffaree is fully Red Cross Pet Certified in dog CPR and first aid.

7.2 Insurance Coverage

Waggin' Wagon operates as a fully compliant business entity, registered and licensed in the State of Utah. We maintain comprehensive commercial liability protections, including:

• Commercial General Liability Insurance covering business operations.
• Specialized Animal Care/Custody Insurance covering the animals under our direct supervision.
• Commercial Auto Insurance explicitly covering our custom-fitted canine transport bus.

7.3 Risk Acknowledgment & Limitation of Liability

While we utilize maximum safety measures, pet owners acknowledge that off-leash pack play, outdoor trail exploring, and canine socialization carry inherent risks of minor injury, scratches, or illness. To the maximum extent permitted by law, Waggin' Wagon, LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from participation in our adventure services.

8.1 Live Stream and App Cam Features

In the future, we may provide live-streaming access via the mobile application (including our Bus Cam and Field Cam) for transparency. These video feeds are intended strictly for the personal peace of mind of active clients. You agree not to intercept, record, retransmit, or publicly distribute live video feeds from our platform without our prior written consent.

8.2 Media Release for Marketing

All photos, videos, and media captured by our Ruffarees during operations remain the intellectual property of Waggin' Wagon, LLC. By using our services, you grant us permission to utilize these digital materials featuring your dog(s) on our website, mobile application, social media channels, or print advertisements. If you wish to opt-out of marketing media use, please contact support.

8.3 Trademarks

The "Waggin' Wagon Pup Bus" name, logo concepts, custom bus designs, the term "Ruffarees", and all related brand assets are trademarks of Waggin' Wagon, LLC. You may not use these marks without explicit written authorization.

9.1 Voluntary Termination

You may close your client profile or cancel your active subscription at any time through your mobile app account settings. Cancellations take effect at the close of your current billing cycle.

9.2 Administrative Termination

We reserve the right to instantly suspend or terminate your account without notice if:

• You violate any provision of these Terms & Conditions.
• You fail to maintain timely, valid payments.
• Your dog exhibits unsafe or highly aggressive behavior toward our staff or other animals.
• You provide fraudulent health or identity records.

These Terms, along with all operational disputes or claims, shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Utah for the resolution of any legal proceedings.

These Terms, along with our Privacy Policy, represent the entire agreement between you and Waggin' Wagon, LLC regarding the use of our services. We reserve the right to modify these terms or update our service pricing at any time by posting updated terms to our mobile platform and providing appropriate advance notice to active subscribers.

For any questions regarding these Terms & Conditions, please contact us via our official support hub at wagginwagon.dog/contact.